Seat Availability Reservation

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Round-trip search is now available for flights departing on or after Tuesday, May 19, 2026.
* For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please make separate one-way reservations.

Reservation Confirmation
Receipts, etc.

For customers with reservations for boarding until May 18, 2026

Reservation Confirmation

Reservation Change, Cancel

Receipt

For Boarding Certificate issuance, please contact the Reservation and Service Center.

For customers with reservations for boarding on/after May 19, 2026

Reservation Confirmation
Reservation Change, Cancel

Receipt

Boarding Certificate

The search system varies depending on your departure date.
For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please check each segment as a separate one-way reservation.

Departure and arrival information

Search

Online Check-In

Online Check-in is available from 24 hours up to 20 minutes prior to your flight departure.

Please have your Reservation Number or e-Ticket number ready.

Online Check-In

Traveling with an unaccompanied child

If a child is traveling alone, they must meet the applicable travel requirements.

Continue

Important Notes When Searching for Reservations Including Passengers with a Disability Certificate

IBEX Airlines offers a disability discount
for one passenger holding a disability certificate and up to one accompanying assistant.

When a reservation includes a passenger with a disability certificate, bookings can be made for up to two passengers in total.
For groups of three or more passengers, please make separate reservations.

＜例＞

Traveling as a party of four
A: Passenger with a disability
B: Accompanying assistant

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Please make two separate reservations

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Confirm

About Payment Method (Convenience Store)

Payment Method (Convenience Store)

User Guide
  • Convenience Store Payment is a payment method that allows you to pay at designated convenience stores in Japan.
  • Convenience Store Payment can only be made in Japanese yen (cash).
  • Please complete your payment by the payment deadline shown on the IBEX website reservation completion screen or in the confirmation email.
  • A barcode or payment number is required to complete your payment.
    Please print the barcode in advance or have it ready on your smartphone, or make a note of the payment number before visiting the convenience store.

  • Payment at a convenience store must be completed within 48 hours after making your reservation.
    Please note that this may differ from the payment deadline applicable to your fare. Be sure to complete your payment by the deadline shown on IBEX website reservation completion screen or in the confirmation email.
  • Convenience Store Payment cannot be selected if payment is made within 72 hours of the scheduled departure time of the first flight segment in your reservation.
    If payment is to be made within 72 hours of the scheduled departure time, please pay by credit card.
  • Payment cannot be made after the payment deadline has passed. Please make a new reservation.


A receipt or other proof of payment may be issued when you complete your payment.
If you require an invoice-compliant receipt, please issue it from Reservation Confirmation / Receipt Issuance on IBEX website.


After completing your payment, please be sure to keep your customer copy or receipt.
Your Reservation Number or e-Ticket Number is required when using Online Check-in or completing boarding procedures.

Changes and Refunds
Availability of Changes and Refunds After Convenience Store Payment
IBEX website Reservation and Service Center
Changes IBEX website× Reservation and Service Center〇
Refunds *
 IBEX website× Reservation and Service Center〇
  • If a refund is required, a bank account in Japan is required. A bank transfer fee will also apply.


Please contact the Reservation and Service Center to make changes.
Changes cannot be made through the website.


Please contact the Reservation and Service Center Reservation and Service Center to request a refund.
Refunds cannot be processed through the website.
Refunds will be made to your designated bank account in Japan. Please note that refunds cannot be made to bank accounts outside Japan.
Please allow approximately 10 days for your refund to be processed.
The bank transfer fee for refunds is the customer's responsibility.
However, if the refund is due to a flight cancellation or other disruption caused by IBEX, such as an aircraft maintenance issue, the bank transfer fee will be borne by IBEX.

Payment at Participating Convenience Stores

Convenience Store Brand Payment Procedure
Seven-Eleven
  • Please proceed directly to the register to complete your payment.
  • A payment slip is required to complete your payment.
  • If you are unable to print the payment slip, please make a note of the 13-digit Payment Slip Number.
    You can also retrieve the payment slip on your smartphone.
  • After payment, please be sure to receive and keep the Payment Receipt (Customer Copy).

After payment, please be sure to receive and keep the Payment Receipt (Customer Copy).

Your Reservation Number or e-Ticket Number is required when using Online Check-in.
LAWSON,MINISTOP,FamilyMart
  • Payment must be initiated using the multimedia terminal available at the convenience store.
    When a barcode is displayed after selecting FamilyMart, you can proceed directly to the cashier to complete your payment.
  • Please refer to the payment instructions for each convenience store to confirm the required information to be entered.
  • Take the payment slip or transaction receipt issued by the terminal to the cashier and complete your payment within 30 minutes.
  • After payment, please be sure to receive and keep your payment receipt (receipt issued in register receipt format).

After payment, please be sure to receive and keep the Payment Receipt (Customer Copy).

Your Reservation Number or e-Ticket Number is required when using Online Check-in.

Multimedia Terminal Instructions

LAWSON,MINISTOP
How to Make a Payment Using Loppi
FamilyMart
How to Make a Payment Using the Multi-Function Copier
Daily YAMAZAKI, YAMAZAKI Daily Store
  • Please tell the cashier that you would like to make an Online Payment before making your payment.
  • An Online Payment Number is required to complete your payment.
    You can also retrieve the Online Payment Number on your smartphone.
  • Enter the 11-digit Online Payment Number on the touch panel (do not enter hyphens).
  • After payment, please be sure to receive and keep the receipt (issued in register receipt format).

After payment, please be sure to receive and keep the Receipt (issued in register receipt format).

Your Reservation Number or e-Ticket Number is required when using Online Check-in.
Seicomart
  • Please tell the cashier that you would like to make an Internet Payment before making your payment.
  • A barcode or Online Payment Number is required to complete your payment.
    You can also retrieve the barcode or Online Payment Number on your smartphone.
  • After payment, please be sure to receive and keep the Transaction Statement and Receipt.

After payment, please be sure to receive and keep the Transaction Statement and Receipt.

Your Reservation Number or e-Ticket Number is required when using Online Check-in.
Payment Procedure
Seven-Eleven
  • Please proceed directly to the register to complete your payment.
  • A payment slip is required to complete your payment.
  • If you are unable to print the payment slip, please make a note of the 13-digit Payment Slip Number.
    You can also retrieve the payment slip on your smartphone.
  • After payment, please be sure to receive and keep the Payment Receipt (Customer Copy).

After payment, please be sure to receive and keep the Payment Receipt (Customer Copy).

Your Reservation Number or e-Ticket Number is required when using Online Check-in.
LAWSON,MINISTOP,FamilyMart
  • Payment must be initiated using the multimedia terminal available at the convenience store.
    When a barcode is displayed after selecting FamilyMart, you can proceed directly to the cashier to complete your payment.
  • Please refer to the payment instructions for each convenience store to confirm the required information to be entered.
  • Take the payment slip or transaction receipt issued by the terminal to the cashier and complete your payment within 30 minutes.
  • After payment, please be sure to receive and keep your payment receipt (receipt issued in register receipt format).

After payment, please be sure to receive and keep the Payment Receipt (Customer Copy).

Your Reservation Number or e-Ticket Number is required when using Online Check-in.

各マルチメディア端末の操作方法（ダミー仮設）

ローソン・ミニストップ「Loppi」操作方法
ファミリーマート「マルチコピー機」操作方法
Daily YAMAZAKI, YAMAZAKI Daily Store
  • Please tell the cashier that you would like to make an Online Payment before making your payment.
  • An Online Payment Number is required to complete your payment.
    You can also retrieve the Online Payment Number on your smartphone.
  • Enter the 11-digit Online Payment Number on the touch panel (do not enter hyphens).
  • After payment, please be sure to receive and keep the receipt (issued in register receipt format).

After payment, please be sure to receive and keep the Receipt (issued in register receipt format).

Your Reservation Number or e-Ticket Number is required when using Online Check-in.
Seicomart
  • Please tell the cashier that you would like to make an Internet Payment before making your payment.
  • A barcode or Online Payment Number is required to complete your payment.
    You can also retrieve the barcode or Online Payment Number on your smartphone.
  • After payment, please be sure to receive and keep the Transaction Statement and Receipt.

After payment, please be sure to receive and keep the Transaction Statement and Receipt.

Your Reservation Number or e-Ticket Number is required when using Online Check-in.
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