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Changes and Refunds for Delays/Cancellations Attributable to IBEX Airlines

Eligible Delays/Cancellations

Delays and cancellations for flights recognized by IBEX Airlines as being attributable to mechanical issues, system failures, or similar

Changing Your Flight Reservation (to a different flight on the same sector)

You can change your flight to a different flight with vacant seats departing within the 30 days following the originally reserved departure date.
Please complete the necessary procedures within the 10 days following the originally reserved departure date.

  • Tickets reserved with a fare permitting reservation changes which are canceled and subsequently become open-ended can be used for flights departing within the 30 days following the original departure date or up until the ticket expires, whichever is longer.
Reservation Changes (changing to different flight on same sector)

[E.g.] A ticket reserved with IBEX3 for a departure date of August 7 can be changed to a flight departing up to and including September 6 on the same sector.

■If there is a fare difference upon changing your reservation:
If the fare after changing your reservation is greater than the fare upon purchase, you will not be asked to pay the difference.
If the fare after changing your reservation is less than the fare upon purchase, you will be refunded the difference.
  • For tickets reserved with fares that do not permit reservation changes, there will be no adjustment made regardless of any difference in fare amount.
■Changing to a Different Airline
It is possible to change to a different airline for tickets reserved with fares which either permit or do not permit this.
In cases such as mechanical issues particularly recognized as such by IBEX Airlines, it is possible to change to a different airline for tickets reserved with fares that do not permit reservation changes. Please go to a passenger services counter to do so.
■Handling Fees
Refund and cancellation fees will not apply upon changing your reservation.

Reservation Changes (changing to a different flight on a different sector)

■Ticket Handling
Purchased tickets will be refunded, after which you can make a new purchase for a ticket for the new sector.
Any fare difference between the originally and newly purchased tickets will be borne by the passenger.
In cases such as mechanical issues particularly recognized as such by IBEX Airlines, the fare difference between the originally and newly purchased tickets will be borne by IBEX Airlines.
■Handling Fees
Refund and cancellation fees will not apply upon requesting a refund for the purchased ticket.
■Location
Make your request at an ANA airport counter or via the Reservation and Service Center.

Refund Location

■Location
Available at ANA airport counters and the Reservation and Service Center.
  • Refunds are available at ANA airport counters for those who have already obtained their tickets.
■Refund Amount
Before starting your journey: You will be refunded the entire fare and fee amounts paid.
After starting your journey: You will be refunded the fare and fee amounts for any unboarded sectors.
■Handling Fees
Refund and cancellation fees will not apply upon requesting a refund.
■Refund Period
  • (1)Fares permitting reservation changes
    Available within the ticket validity period and up to 30 days thereafter.
  • (2)Fares not permitting reservation changes
    Available up to 30 days following the departure date of the reserved flight.
  • Please ensure that you make your request within the refund period.
    Please be aware that refunds are not available after the refund period expires.
  • Refunds are not available via the IBEX Airlines website for tickets where the scheduled departure date has already passed.

Expenses Resulting from Delays/Cancellations Attributable to IBEX Airlines

■Payment of Accommodation Expenses
Actual accommodation expenses will be provided up to an amount determined by IBEX Airlines if you are unable to make alternative arrangements to reach your final destination on the departure date due to delays and cancellations attributable to IBEX Airlines, and have to travel the following day.
■Payment of Transportation Expenses
Actual transportation expenses will be provided up to an amount determined by IBEX Airlines if there is a delay of at least 30 minutes attributable to IBEX Airlines, and there are no scheduled ground transportation services available between the airport and your final destination.
■Receipts
Please keep any receipts in a safe place, as these will be necessary upon reimbursing accommodation and transportation expenses.
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