Seat Availability Reservation

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Round-trip search is now available for flights departing on or after Tuesday, May 19, 2026.
* For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please make separate one-way reservations.

Reservation Confirmation
Receipts, etc.

For customers with reservations for boarding until May 18, 2026

Reservation Confirmation

Reservation Change, Cancel

Receipt

For Boarding Certificate issuance, please contact the Reservation and Service Center.

For customers with reservations for boarding on/after May 19, 2026

Reservation Confirmation
Reservation Change, Cancel

Receipt

Boarding Certificate

The search system varies depending on your departure date.
For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please check each segment as a separate one-way reservation.

Departure and arrival information

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Online Check-In

Online Check-in is available from 24 hours up to 20 minutes prior to your flight departure.

Please have your Reservation Number or e-Ticket number ready.

Online Check-In

Traveling with an unaccompanied child

If a child is traveling alone, they must meet the applicable travel requirements.

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Important Notes When Searching for Reservations Including Passengers with a Disability Certificate

IBEX Airlines offers a disability discount
for one passenger holding a disability certificate and up to one accompanying assistant.

When a reservation includes a passenger with a disability certificate, bookings can be made for up to two passengers in total.
For groups of three or more passengers, please make separate reservations.

＜例＞

Traveling as a party of four
A: Passenger with a disability
B: Accompanying assistant

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Please make two separate reservations

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Confirm

Changes and Refunds for Delays/Cancellations Attributable to IBEX Airlines

The information on this page applies to passengers boarding until May 18, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
Passengers boarding on/after May 19, 2026 are requested to refer to the page above titled [Boarding on/after May 19, 2026].

About Compensation (Cost Coverage) Application

Delays and cancellations for flights recognized by IBEX Airlines as being attributable to mechanical issues, system failures, or similar

  • As a basic rule, aircraft maintenance attributable to events such as lightning or bird strikes is not eligible.

Changing Your Flight Reservation (to a different flight on the same sector)

You can change your flight to a different flight with vacant seats departing within the 30 days following the originally reserved departure date.
Please complete the necessary procedures within the 10 days following the originally reserved departure date.

  • Tickets reserved with a fare permitting reservation changes which are canceled and subsequently become open-ended can be used for flights departing within the 30 days following the original departure date or up until the ticket expires, whichever is longer.
■If there is a fare difference upon changing your reservation:
If the fare after changing your reservation is greater than the fare upon purchase, you will not be asked to pay the difference.
If the fare after changing your reservation is less than the fare upon purchase, you will be refunded the difference.
  • For tickets reserved with fares that do not permit reservation changes, there will be no adjustment made regardless of any difference in fare amount.
■Changing to a Different Airline
It is possible to change to a different airline for tickets reserved with fares which either permit or do not permit this.
In cases such as mechanical issues particularly recognized as such by IBEX Airlines, it is possible to change to a different airline for tickets reserved with fares that do not permit reservation changes.
Please go to a passenger services counter to do so.
■Handling Fees
Refund and cancellation fees will not apply upon changing your reservation.

Reservation Changes (changing to a different flight on a different sector)

■Ticket Handling
Purchased tickets will be refunded, after which you can make a new purchase for a ticket for the new sector.
Any fare difference between the originally and newly purchased tickets will be borne by the passenger.
In cases such as mechanical issues particularly recognized as such by IBEX Airlines, the fare difference between the originally and newly purchased tickets will be borne by IBEX Airlines.
■Handling Fees
Refund and cancellation fees will not apply upon requesting a refund for the purchased ticket.
■Location
Make your request at an ANA airport counter or via the Reservation and Service Center.

Refund Location

■Location
Available at IBEX website, ANA airport counters and the Reservation and Service Center.
  • Refunds are available at ANA airport counters for those who have already obtained their tickets.
  • Refunds can be made on the IBEX website up to 10 days after the scheduled departure date of your reserved flight only if the flight is eligible for a fee waiver.
■Refund Amount
Before starting your journey: You will be refunded the entire fare and fee amounts paid.
After starting your journey: You will be refunded the fare and fee amounts for any unboarded sectors.
■Handling Fees
Refund and cancellation fees will not apply upon requesting a refund.
■Refund Period
  • (1)Fares permitting reservation changes
    Available within the ticket validity period and up to 30 days thereafter.
  • (2)Fares not permitting reservation changes
    Available up to 30 days following the departure date of the reserved flight.
  • Please ensure that you make your request within the refund period.
    Please be aware that refunds are not available after the refund period expires.
  • Refunds can be made on the IBEX website up to 10 days after the scheduled departure date of your reserved flight only if the flight is eligible for a fee waiver.
    Please click here to see which flights are eligible for fee waiver.

Expenses Resulting from Delays/Cancellations Attributable to IBEX Airlines

■Payment of Accommodation Expenses
Actual accommodation expenses will be provided up to an amount determined by IBEX Airlines if you are unable to make alternative arrangements to reach your final destination on the departure date due to delays and cancellations attributable to IBEX Airlines, and have to travel the following day.
■Payment of Transportation Expenses
Actual transportation expenses will be provided up to an amount determined by IBEX Airlines if there is a delay of at least 30 minutes attributable to IBEX Airlines, and there are no scheduled ground transportation services available between the airport and your final destination.
■Receipts
Please keep any receipts in a safe place, as these will be necessary upon reimbursing accommodation and transportation expenses.
About Compensation Application

The information on this page applies to passengers boarding on/after May 19, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
Passengers boarding until May 18, 2026 are requested to refer to the page above titled [Boarding until May 18, 2026].

About Changes and Refunds for Delays/Cancellations Attributable to IBEX Airlines

Flights affected by delays, cancellations, or other disruptions due to reasons attributable to IBEX are as follows.

  • Delays and cancellations for flights recognized by IBEX Airlines as being attributable to mechanical issues, system failures, or similar
  • Note; As a basic rule, aircraft maintenance attributable to events such as lightning or bird strikes is not eligible.

Flights delayed, canceled, or otherwise affected due to reasons attributable to IBEX are eligible for cancellation charge exemptions.
Please click here to check eligible flights.

Reservation Changes

〜Changes to the Same Flight Segment〜

■Ticket Handling
  • Even when changing your reservation due to a delay or cancellation attributable to IBEX, the change must be completed before the scheduled departure time of your reserved flight.
    Changes cannot be made after the scheduled departure time, regardless of the fare. Please note this.
  • Please make changes through the website, travel agency, airport counter, or other sales channel where your ticket was purchased.
  • You may change your reservation to a flight with available seats within 7 days before or after the scheduled departure date of your reserved flight.
  • Regardless of the fare, you may change your itinerary once without charge.
    For fares that permit changes, additional changes may be made. If there is a fare difference, the difference will be collected or refunded.
■Cancellation Charges and Fare Difference Adjustments
  • No cancellation charge will be applied, and no fare difference adjustment will be made when refunding flights eligible for a cancellation charge exemption.
  • For itineraries consisting of two or more flight segments (such as round-trip itineraries), if your itinerary is changed due to a delay or cancellation, changes to both the eligible flight and any non-eligible flight can be made without a fare difference adjustment, provided they are processed at the same time.
    If you change an eligible flight first and later request a change to a non-eligible flight, the additional change is permitted only for fares that allow changes. In such cases, a fare difference adjustment may apply.

Cancellation Charges and Fare Difference Adjustments for Changes Due to Delays or Cancellations Attributable to IBEX

First Change Second and Subsequent Changes
Fare That Permits Changes Change Charge No Charge*

Not Required*		 Not Required*
Fare Difference Adjustment Required
Fare That Does Not Permit Changes Change Charge (Changes Not Permitted)
Fare Difference Adjustment (Changes Not Permitted)
First Change
Fare That Permits Changes
Change Charge No Charge*
Fare Difference Adjustment Not Required*
Fare That Does Not Permit Changes
Change Charge No Charge*
Fare Difference Adjustment Not Required*
Second and Subsequent Changes
Fare That Permits Changes
Change Charge No Charge*
Fare Difference Adjustment Required
Fare That Does Not Permit Changes
Change Charge -
Fare Difference Adjustment -
  • For itineraries consisting of two or more flight segments, this applies only when all changes are made at the same time.
■Changes to Other Airlines' Flights
If a delay or cancellation due to reasons attributable to IBEX, such as aircraft malfunction, occurs, changes to flights operated by other airlines may be permitted, regardless of the fare, when specifically authorized by IBEX Airlines.

〜Changes to a Different Flight Segment〜

■Ticket Handling
  • Your original ticket must be refunded, and a new ticket for the new flight segment must be purchased.
  • Please request the refund and purchase the new ticket through the website, travel agency, airport counter, or other sales channel where your original ticket was purchased.
■Cancellation Charges and Fare Difference Adjustments
  • No cancellation charge will apply when refunding flights eligible for a cancellation charge exemption.
  • Any fare difference between the original ticket and the newly purchased ticket is the customer's responsibility.
    However, if a delay or cancellation due to reasons attributable to IBEX, such as aircraft malfunction, occurs and IBEX Airlines specifically authorizes it, IBEX will bear the fare difference between the original ticket and the newly purchased ticket.

Reservation Refunds

■Reservation Refunds
  • The refund eligibility period varies depending on the usage status of your ticket.
    Please be sure to complete the refund procedure within the applicable refund eligibility period.
    Refunds cannot be processed after the refund eligibility period has expired, regardless of the fare. Please note this.
    Unused Within 1 Year and 30 Days from the Date of Issue
    Partially Used Within 1 Year and 30 Days from the Travel Commencement Date
    If a New Ticket Has Been Issued
    Due to an Itinerary Change    		 Within 1 Year and 30 Days from the Date the Latest Ticket Was Issued Before Any Use
  • Please request your refund through the website, travel agency, airport counter, or other sales channel where your ticket was purchased.
  • Refunds via the IBEX website can be requested up to 4 days after the scheduled departure date of your reserved flight.
    After this period, please contact the Reservation and Service Center.

RESERVATION AND
INFORMATION CENTER

Available year-round 8:00-20:00 JST
Tokyo: +81-3-6741-6688
Osaka: +81-6-7637-6688
Sendai: +81-22-716-6688
Fukuoka: +81-92-771-4650

■Cancellation Charges and Refund Amount
  • No cancellation charge will apply when refunding flights eligible for a cancellation charge exemption.
  • For itineraries consisting of two or more flight segments (such as round-trip itineraries), refunds are exempt from cancellation charges only if refunds for both the eligible flight and any non-eligible flight are processed at the same time.
    If a refund for an eligible flight is processed first and a refund for a non-eligible flight is requested at a later time, a cancellation charge will apply.
  • The refund amount differs depending on whether the refund is requested before or after the start of your itinerary.
    　Before the start of your itinerary: The full fare and any applicable charges paid will be refunded.
    　After the start of your itinerary: The full fare and any applicable charges for the unused flight segment(s) will be refunded.

Expenses Resulting from Delays/Cancellations Attributable to IBEX Airlines

■Payment of Accommodation Expenses
Actual accommodation expenses will be provided up to an amount determined by IBEX Airlines if you are unable to make alternative arrangements to reach your final destination on the departure date due to delays and cancellations attributable to IBEX Airlines, and have to travel the following day.
■Payment of Transportation Expenses
Actual transportation expenses will be provided up to an amount determined by IBEX Airlines if there is a delay of at least 30 minutes attributable to IBEX Airlines, and there are no scheduled ground transportation services available between the airport and your final destination.
■Receipts
Please keep any receipts in a safe place, as these will be necessary upon reimbursing accommodation and transportation expenses.
About Compensation Application
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