Seat Availability Reservation

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Round-trip search is now available for flights departing on or after Tuesday, May 19, 2026.
* For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please make separate one-way reservations.

Reservation Confirmation
Receipts, etc.

For customers with reservations for boarding until May 18, 2026

Reservation Confirmation

Reservation Change, Cancel

Receipt

For Boarding Certificate issuance, please contact the Reservation and Service Center.

For customers with reservations for boarding on/after May 19, 2026

Reservation Confirmation
Reservation Change, Cancel

Receipt

Boarding Certificate

The search system varies depending on your departure date.
For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please check each segment as a separate one-way reservation.

Departure and arrival information

Search

Online Check-In

Online Check-in is available from 24 hours up to 20 minutes prior to your flight departure.

Please have your Reservation Number or e-Ticket number ready.

Online Check-In

Traveling with an unaccompanied child

If a child is traveling alone, they must meet the applicable travel requirements.

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Important Notes When Searching for Reservations Including Passengers with a Disability Certificate

IBEX Airlines offers a disability discount
for one passenger holding a disability certificate and up to one accompanying assistant.

When a reservation includes a passenger with a disability certificate, bookings can be made for up to two passengers in total.
For groups of three or more passengers, please make separate reservations.

＜例＞

Traveling as a party of four
A: Passenger with a disability
B: Accompanying assistant

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Please make two separate reservations

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Confirm

Ticket Changes/Refunds

The information on this page applies to passengers boarding until May 18, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
Passengers boarding on/after May 19, 2026 are requested to refer to the page above titled [Boarding on/after May 19, 2026].

Ticket Changes/Refunds

■Reservation Confirmation
When confirming or changing your reservation, please let us know your flight number, scheduled departure date, and your name or reservation number.
■Where to Make Your Request
ANA airport counters, Reservation and Service Center, IBEX website, travel agencies
■Reservation Changes
Please change your reservation before the departure of the relevant flight.
Upon changing your reservation, the terms and conditions for the relevant fare will apply.
■Reservation Refunds
Fare and fee refunds can be requested within the ticket validity period and up to 30 days thereafter.
Upon requesting a refund, your verification code will be required. The designated handling and cancellation fees will also apply.
  • For tickets whose scheduled departure date has passed, refunds cannot be made through the IBEX website. If your flight is eligible for a fee waiver, you can apply for a refund on the IBEX website up to 10 days after the scheduled departure date of your reserved flight. Please click here to see which flights are eligible for fee waiver.

Refund Details

[Credit Card]
When paying by credit card, the amount will be refunded to the credit card account used. The number of days required to receive a refund will vary depending on the day the request was made and the credit card company deadlines and the point at which they process the refund.
  • Depending on the timing of your request, it may take 2 to 3 months for you to receive your refund.
  • When the purchase amount and refund are calculated simultaneously, only a handling fee will be deducted. If the purchase has already been made, a handling fee will be deducted and the remaining amount refunded at a later date. Please contact your credit card company for further details.
[Convenience Store Payment]
For convenience store payments, the refund will be paid into the designated account approximately 7 days after the request is made.
  • Convenience store payments can be made in cash only.
  • Refunds may take longer than 7 days during certain periods such as the year-end/New Year holiday period.
  • Refunds may not be made in this time frame if there are system failures at financial institutions or multiple flight cancellations, etc., due to poor weather or similar.
  • Please be aware that bank transfer fees will be borne by the customer for refunds made at their request, or refunds attributable to neither the company nor the customer such as force majeure (e.g., bad weather).

The following exceptions will be made for customers who are unable to travel for reasons such as illness.
For more information, please contact the Reservation and Service Center (0570-057-489; available year-round 08:00-20:00 JST).

  • You will be required to submit a medical certificate or similar from a physician upon changing your reservation or requesting a refund.
  • Reservations can be changed to flights departing within the 30 days following the original departure date.
  • Refund and cancellation fees will not apply.

The information on this page applies to passengers boarding on/after May 19, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
The Conditions applicable on/after May 19, 2026 are available here.
Passengers boarding until May 18, 2026 are requested to refer to the page above titled [Boarding until May 18, 2026].

Ticket Changes/Refunds

■Where to Make Your Request
Changes to reservations and ticket refunds are available where the ticket was purchased.
■Information Required for Changes and Refunds

Please have the following information ready when requesting a change or refund.

When completing the procedure at an airport counter or through the Reservation and Service Center:

  • 　-　Flight Number
  • 　-　Boarding Date
  • 　-　Passenger Name
  • 　-　Reservation Number or e-Ticket Number

When completing the procedure via the website:

  • 　-　Passenger Name
  • 　-　Reservation Number or e-Ticket Number
■Operations on IBEX Website
  • Reservations purchased through channels other than IBEX website may be eligible for changes or refunds via IBEX website.
  • ・Reservations paid using cash payment methods (payments made at an airport counter or via convenience store / Pay-easy) cannot be changed or refunded via the IBEX website, regardless of the fare.
    Such reservations can be changed or refunded at an airport counter or through the Reservation and Service Center.

Reservation Changes

  • In principle, reservations can be changed only for fares that permit changes.
  • Changes to reservations must be made no later than 20 minutes prior to the departure time.
    Changes cannot be made after the departure time, regardless of the fare. Please note this.
  • IBEX Airlines does not charge a fee for changes.
    If there is a fare difference, the difference will be collected or refunded.
    For details, please refer to [Conditions for Changes].
  • If your reservation includes 2 or more flight segments, changes that alter the order of your itinerary are not permitted, regardless of the fare.

Conditions for Changes

Change Availability
Charge

BASIC

Permitted
No Charge

I-FLEXIBLE*

Permitted
No Charge

I-SPECIAL

Not Permitted
-

I-SALE

Not Permitted
-
  • Changes and refunds can be made via IBEX website only if the reservation was purchased using a credit card.

Reservation Refunds

  • Please complete your refund before the scheduled departure time.
    If you request a refund after departure, only the consumption tax and the Passenger Facility Charge (PFC)will be refunded.
    Refunds can be processed via IBEX website up to 4 days after the scheduled departure date of your reserved flight.
    After this period, please contact the Reservation and Service Center.
  • To request a refund via IBEX website, select [Cancel].
    • Depending on the payment method, certain procedures may not be available through the IBEX website.
  • The period during which a refund can be requested varies depending on the status of your ticket.
    For details, please refer to "Refund Eligibility Period".
  • Refunds for EMDs issued for payments such as pet transportation or excess baggage must be requested within one year and 30 days from the date of issue, regardless of whether the EMD has been used.
  • A prescribed cancellation charge will apply when requesting a refund.
    The cancellation charge varies depending on the fare and the timing of the refund request.
    For details, please refer to "Cancellation Charges".

■Refund Eligibility Period

Unused Within 1 year and 30 days from the date of issue
Partially Used Within 1 year and 30 days from the travel commencement date
If a New Ticket Has Been Issued Due to an Itinerary Change Within 1 year and 30 days from the date the last unused ticket was issued

■Cancellation Charges

The cancellation charges for each fare are shown below.

Unused
(From Purchase to 55 Days Before Departure)		 Unused
(From 54 Days Before Departure to Before Departure)		 Partially Used
(Before Departure of the Second Flight Segment)		 After the Scheduled Departure Time
BASIC JPY 500 JPY 500 100% of Fare
I-FLEXIBLE JPY 1,000 >JPY 1,000 100% of Fare
I-SPECIAL 5% of Fare 50% of Fare 50% of Fare 100% of Fare
I-SALE 50% of Fare 50% of Fare 100% of Fare
  • The fare does not include consumption tax and the Passenger Facility Charge (PFC).
When Refunding a Partially Used Ticket
For a partially used ticket, the fare for the traveled sector(s) will be calculated based on the applicable one-way fare. The refund amount will be the difference between the total fare for the entire reservation (including the traveled sector(s)) and the applicable fare for the traveled sector(s), less the applicable cancellation charge calculated on the total fare for the entire reservation.
If the calculation results in no refundable fare, the consumption tax and Passenger Facility Charge (PFC) will still be refunded.
If You Missed the Outbound Flight or Forgot to Request a Refund for a Round-Trip Ticket
A cancellation charge equal to 100% of the fare (excluding consumption tax) will apply.
  • Only the consumption tax and Passenger Facility Charge (PFC) will be refunded.
  • If the first flight segment of a round-trip itinerary is unused, the return flight segment cannot be used.
If You Missed the First Flight Segment or Forgot to Request a Refund for a Connecting Fare
A cancellation charge equal to 100% of the fare (excluding consumption tax) will apply.
  • Only the consumption tax and Passenger Facility Charge (PFC) will be refunded.
  • If the first flight segment of a connecting itinerary consisting of two or more flight segments is unused, the subsequent flight segment(s) cannot be used.

Fare Difference Adjustments and Refunds

Credit Card
When paying by credit card, the amount will be refunded to the credit card account used. The number of days required to receive a refund will vary depending on the day the request was made and the credit card company deadlines and the point at which they process the refund.
  • Depending on the timing of your request, it may take 2 to 3 months for you to receive your refund.
  • When the purchase amount and refund are calculated simultaneously, only a handling fee will be deducted. If the purchase has already been made, a handling fee will be deducted and the remaining amount refunded at a later date. Please contact your credit card company for further details.
Convenience Store Payment・Pay-easy
For convenience store payments or Pay-easy payments, the refund will be paid into the designated account approximately 7 days after the request is made.
  • Convenience store payments or Pay-easy payments can be made in cash only.
  • Refunds may take longer than 7 days during certain periods such as the year-end/New Year holiday period.
  • Refunds may not be made in this time frame if there are system failures at financial institutions or multiple flight cancellations, etc., due to poor weather or similar.
  • Please be aware that bank transfer fees will be borne by the customer for refunds made at their request, or refunds attributable to neither the company nor the customer such as force majeure (e.g., bad weather).

Special Exceptions for Changes and Refunds

If you are unable to travel due to illness or other reasons, special arrangements may be available.
If you request a change after your itinerary has begun, or a refund before or after your itinerary has begun, a medical certificate or other supporting documentation is required.
No cancellation charge will apply to refunds.
For details, please contact the Reservation and Service Center.

RESERVATION AND
INFORMATION CENTER

Available year-round 8:00-20:00 JST
Tokyo: +81-3-6741-6688
Osaka: +81-6-7637-6688
Sendai: +81-22-716-6688
Fukuoka: +81-92-771-4650

  • Changes due to illness or other reasons are available only after your itinerary has begun, such as after the outbound flight of a round-trip itinerary has been used.
    Changes cannot be made before the start of your itinerary, even if a medical certificate or other supporting documentation is provided. In such cases, you must request a refund and purchase a new ticket.
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