We offer assistance from the departure airport up to the arrival airport so that children can enjoy their journeys with peace of mind.
This service is available for children aged 6 or 7 who are not accompanied by anyone aged 12 or over.
Call the Reservation and Service Center [0120-686-009 (Only available from within Japan) or +81-3-6741-6688; available year round 6:30-22:00 JST] and state that you wish to use Kid's Flight.
Please aim to complete the necessary procedures at an ANA airport counter as soon as possible.
A pre-boarding service is available at the boarding gate. Those wishing to use this service should speak to a member of boarding gate staff in good time.
A member of staff will show the child to the arrival lobby.
Even after being turned off, some types of cell phones, such as those designed for children, may be configured to turn on automatically after a set period of time. Please confirm the procedures below and ensure that the phone is turned off completely before boarding, or undo the relevant setting and then turn off the main power.
Please confirm the procedures on the website for the relevant cell phone company.