The information on this page applies to passengers boarding until May 18, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
Passengers boarding on/after May 19, 2026 are requested to refer to the page above titled [Boarding on/after May 19, 2026].
Reservation Start Date
Seats will be released at the same time for each flight schedule period.
-Departures within winter schedule: To be released in late August
-Departures within summer schedule: To be released in late January
Ticket Payment Deadline
Please purchase your tickets by the payment deadline. Please be aware that your reservation will be canceled automatically without prior notice if you do not pay by the deadline.
Ticket Validity Period
Tickets with flight reservations and associated special passenger fees are valid only for the relevant reserved flight(s). In principle, tickets without flight reservations and associated special passenger fees are valid on the issue date and one year thereafter. However, tickets reserved with certain fares may have a different validity period. For tickets purchased with the e-ticket service, the issue date is considered to be the credit card payment date or the date on which cash payment is confirmed by IBEX Airlines.
When exchanging/reissuing tickets upon making a reservation change or similar, the validity period for the initial ticket and associated special passenger fee will apply. For more information, please contact the Reservation and Service Center [0120-686-009 (Only available from within Japan) or +81-3-6741-6688; available year round 6:30-22:00 JST]
When Using Your Tickets
- Tickets can be used only by the person indicated thereon.
- Tickets cannot be transferred to third parties. Please note that a ticket cannot be used by those other than the person indicated thereon, even if transferred via online auction or similar.
- Tickets cannot be transferred to other flights upon the passenger showing up late for the reserved flight. In this instance, please request a refund.
- An infant ticket is required for children under 3 years old not using their own seat.
For more information, please contact the Reservation and Service Center [0120-686-009 (Only available from within Japan) or +81-3-6741-6688; available year round 6:30-22:00 JST]
Applicable Fares/Fees
The applicable fares and fees are the amounts valid on the purchase date.
After purchase, fare adjustments (refunds/extra fees) will not be made even if the fare or fee amounts for your flight change (increase/decrease) before departure.
If the fare and fee amounts change after reservation and before the payment deadline, the fare and fee amounts may differ between reservation and purchase.
- You may be refunded the difference upon changing your reservation.
- For details, please see "About fare application rules".
Advance Seat Reservation
You can make reservations for the seats you wish to travel in.
Seat reservation is available from 2 days before departure for those who have purchased their tickets.
Please be aware that passengers accompanied by children under 3 years old and those with disabilities may be unable to reserve certain seats (such as exit row seats) for safety reasons.
Your seat reservation may change without prior notice due to aircraft type changes and for other unavoidable reasons.
Please note that there is a limit to the number of seats that can be reserved in advance, and that you may sometimes be unable to make your seat reservation.
If you are unable to reserve seats in advance, please do so at the airport on the departure date.
In order to ensure passenger safety in accordance with the circular from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), Japan, exit row seats are available only to passengers meeting all of the following conditions:
- (1)Passengers who are 15 years of age or older.
- (2)Passengers who do not require the assistance of an escort or staff when boarding.
- (3)Passengers able to assist upon emergency evacuation by opening/closing the aircraft doors, etc.
- (4)Passengers able to understand evacuation procedures and crew instructions and communicate these verbally to others
- (5)Passengers able to communicate in Japanese or English.
- (6)Passengers who would not be required to assist any accompanying passenger(s) upon emergency evacuation.
- (7)Passengers agreeing to assist upon emergency evacuation.
- (8)Passengers not accompanied by a child under 8 years old.
- Baggage cannot be placed at your feet or on your lap.
In the event of an emergency, passengers seated in exit row seats are requested to assist with emergency evacuation by following the instructions of the cabin attendants so that the aircraft can be evacuated immediately. Those not meeting the above conditions will be requested to move seats.
The information on this page applies to passengers boarding until May 18, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
Passengers boarding on/after May 19, 2026 are requested to refer to the page above titled [Boarding on/after May 19, 2026].
Reservation Start Date
Seats will be released at the same time for each flight schedule period.
-Departures within winter schedule: To be released in late August
-Departures within summer schedule: To be released in late January
Ticket Payment Deadline
Please purchase your tickets by the payment deadline. Please be aware that your reservation will be canceled automatically without prior notice if you do not pay by the deadline.
| Payment Deadlines by Fare | ||||
|---|---|---|---|---|
| BASIC | I-FLEXIBLE | I-SPECIAL | I-SALE | |
| Reservations made 120 hours or more before the scheduled departure time | BASICWithin 72 hours of making the reservation | I-FLEXIBLEWithin 72 hours of making the reservation | I-SPECIALWithin 72 hours of making the reservation | I-SALEBy 11:59 p.m. on the day of reservation |
| Reservations made 120 to 72 hours before the scheduled departure time | BASICWithin 48 hours of making the reservation | I-FLEXIBLEWithin 48 hours of making the reservation | I-SPECIALWithin 48 hours of making the reservation | I-SALEBy 11:59 p.m. on the day of reservation |
| Reservations made 72 to 24 hours before the scheduled departure time | BASICWithin 24 hours of making the reservation or 20 minutes before the scheduled departure time, whichever comes first |
I-FLEXIBLEWithin 24 hours of making the reservation or 20 minutes before the scheduled departure time, whichever comes first |
I-SPECIALWithin 24 hours of making the reservation or by 11:59 p.m. on the day before departure, whichever comes first |
I-SALEBy 11:59 p.m. on the day of reservation |
| Reservations made 24 hours to 20 minutes before the scheduled departure time | BASICUntil 20 minutes before the scheduled departure time | I-FLEXIBLE-* | I-SPECIAL-* | I-SALEUntil 20 minutes before the scheduled departure time |
- * The deadline for both reservations and ticket purchases is 11:59 p.m. on the day before departure.
Ticket Validity Period
If a fare difference arises due to a reservation change or other reason, the validity period of the original ticket and associated payment receipt will apply.
For customers who purchase tickets through the e-Ticket service, the ticket issuance date is considered to be the date on which the credit card payment was processed or the date on which IBEX confirms receipt of the cash payment.
| Ticket | Other Payment Documents | |
|---|---|---|
| Unused for All Flight Segments | For 1 Year from the Day After the Date of Issue | For 1 Year from the Day After the Date of Issue |
| Partially Used | For 1 Year from the Day After the Travel Commencement Date |
| January 1: Original ticket purchased | January 10: Outbound flight changed | January 20: Outbound flight used | January 24: Return flight changed | |
|---|---|---|---|---|
| Reservation Activity | Jan.1: Original ticket purchasedOutbound: Purchased for January 15 / Return: January 25 | Jan.10: Outbound flight changedOutbound changed to January 20 (Return: January 25) |
Jan.20: Outbound flight usedOutbound: Used | Jan.24: Return flight changedReturn changed to January 30 (Outbound: Used) |
| Status | Jan.1: Original ticket purchasedUnused | Jan.10: Outbound flight changedUnused | Jan.20: Outbound flight used- | Jan.24: Return flight changedPartially Used |
| Basis for Calculation | Jan.1: Original ticket purchasedFor 1 Year from the Day After the Date of Issue | Jan.10: Outbound flight changedFor 1 Year from the Day After the Date of Issue | Jan.20: Outbound flight used- | Jan.24: Return flight changedFor 1 Year from the Day After the Travel Commencement Date |
| Validity Period | Jan.1: Original ticket purchasedJanuary 1 of the Following Year | Jan.10: Outbound flight changedJanuary 10 of the Following Year | Jan.20: Outbound flight used- | Jan.24: Return flight changedJanuary 20 of the Following Year |
For details, please contact the Reservation and Service Center.
0570-057-489 (Fixed rate within Japan) Available year-round 08:00–20:00 JST
When Using Your Tickets
- Tickets can be used only by the person indicated thereon.
- Tickets cannot be transferred to third parties.
Please note that a ticket cannot be used by those other than the person indicated thereon, even if transferred via online auction or similar. - Tickets cannot be transferred to other flights upon the passenger showing up late for the reserved flight.
In this instance, please request a refund. - If the first flight segment of a round-trip itinerary or a connecting itinerary consisting of 2 or more flight segments is unused, the second flight segment cannot be used.
- An infant ticket is required for children under 2 years of age, even if no seat is purchased for the child.
For details, please contact the Reservation and Service Center.
0570-057-489 (Fixed rate within Japan) Available year-round 08:00–20:00 JST
Applicable Fares/Fees
- The applicable fares and fees are the amounts valid on the purchase date.
- If the fare or applicable charges change after you make a reservation and before the payment deadline, the fare and applicable charges at the time of reservation may differ from those at the time of purchase.
- No refund or additional charge will be made for any difference if the fare or applicable charges change after purchase.
- If a fare difference arises due to a reservation change or other reason after purchase, the handling will vary depending on the usage status of the ticket, as described below.
| Ticket | Other Payment Documents | |
|---|---|---|
| Unused for All Flight Segments | Fares, taxes, and applicable charges valid on the date the itinerary change is completed will apply. | |
| Partially Used | Fares, taxes, and applicable charges valid on the original purchase date* will apply. | |
- * If the ticket has been reissued multiple times, the date the itinerary change was most recently completed while the ticket was unused will be used as the applicable date.
| Jan.1: Original ticket purchased | Jan.10: Outbound flight changed | Jan.20: Outbound flight used | Jan.24: Return flight changed | |
|---|---|---|---|---|
| Reservation Activity | Jan.1: Original ticket purchasedOutbound: Purchased for January 15 / Return: January 25 | Jan.10: Outbound flight changedOutbound changed to January 20 (Return: January 25) |
Jan.20: Outbound flight usedOutbound: Used | Jan.24: Return flight changedReturn changed to January 30 (Outbound: Used) |
| Amount Displayed on the Website | Jan.1: Original ticket purchasedOutbound: JPY 10,000 Return: JPY 20,000 |
Jan.10: Outbound flight changedOutbound: JPY 15,000 Return: JPY 20,000 |
Jan.20: Outbound flight used- | Jan.24: Return flight changedOutbound: Boarded Return: JPY 10,000 |
| Applicable Basis | Jan.1: Original ticket purchasedTicket Issue Date | Jan.10: Outbound flight changedDate the Itinerary Change Was Completed | Jan.20: Outbound flight used- | Jan.24: Return flight changedThe Date the Most Recent Itinerary Change Was Completed While the Ticket Was Unused |
| Applicable Fare | Jan.1: Original ticket purchasedOutbound: JPY 10,000 Return: JPY 20,000 |
Jan.10: Outbound flight changedOutbound: JPY 15,000 Return: JPY 20,000 |
Jan.20: Outbound flight used- | Jan.24: Return flight changedOutbound: Used Return: JPY 20,000 |
For details, please check About fare application rules.
Advance Seat Reservation
- You can make reservations for the seats you wish to travel in.
- Seat reservation is available from 2 days before departure for those who have purchased their tickets.
- Please be aware that passengers accompanied by children under 3 years old and those with disabilities may be unable to reserve certain seats (such as exit row seats) for safety reasons.
- Your seat reservation may change without prior notice due to aircraft type changes and for other unavoidable reasons.
- Please note that there is a limit to the number of seats that can be reserved in advance, and that you may sometimes be unable to make your seat reservation.
- If you are unable to reserve seats in advance, please do so at the airport on the departure date.
In order to ensure passenger safety in accordance with the circular from the Ministry of Land, Infrastructure, Transport and Tourism (MLIT), Japan, exit row seats are available only to passengers meeting all of the following conditions:
- (1)Passengers who are 15 years of age or older.
- (2)Passengers who do not require the assistance of an escort or staff when boarding.
- (3)Passengers able to assist upon emergency evacuation by opening/closing the aircraft doors, etc.
- (4)Passengers able to understand evacuation procedures and crew instructions and communicate these verbally to others
- (5)Passengers able to communicate in Japanese or English.
- (6)Passengers who would not be required to assist any accompanying passenger(s) upon emergency evacuation.
- (7)Passengers agreeing to assist upon emergency evacuation.
- (8)Passengers not accompanied by a child under 8 years old.
- Baggage cannot be placed at your feet or on your lap.
In the event of an emergency, passengers seated in exit row seats are requested to assist with emergency evacuation by following the instructions of the cabin attendants so that the aircraft can be evacuated immediately. Those not meeting the above conditions will be requested to move seats.