Information is available here on the procedures and check items when changing/canceling reservations.
Information is available here on changing reservations or requesting refunds in the case of delays or cancellations attributable to IBEX Airlines (e.g., mechanical issues).
Information is available here on changing reservations or requesting refunds in the case of delays or cancellations attributable to force majeure (e.g., bad weather).
Information is available here on procedures for passengers who have forgotten or lost their tickets.