Changes and Refunds for Delays/Cancellations Attributable to Force Majeure (e.g., bad weather)

Changing Your Flight Reservation (to a different flight on the same sector)

You can change your flight to a different flight with vacant seats departing within the 30 days following the originally reserved departure date.
Please complete the necessary procedures within the 10 days following the originally reserved departure date.

• Tickets reserved with a fare permitting reservation changes which are canceled and subsequently become open-ended can be used for flights departing within the 30 days following the original departure date or up until the ticket expires, whichever is longer.

[E.g.] A ticket reserved with IBEX3 for a departure date of August 7 can be changed to a flight departing up to and including September 6 on the same sector.

■If there is a fare difference upon changing your reservation:

If the fare after changing your reservation is greater than the fare upon purchase, you will not be asked to pay the difference.
If the fare after changing your reservation is less than the fare upon purchase, you will be refunded the difference.

• For tickets reserved with fares that do not permit reservation changes, there will be no adjustment made regardless of any difference in fare amount.

■Changing to a Different Airline

Changes to other airlines are available for tickets reserved with fares that permit this. Any fare difference will be payable by the passenger.

■Handling Fees

Refund and cancellation fees will not apply upon changing your reservation.

Refund Location

■Location

Available at IBEX website, ANA airport counters and the Reservation and Service Center.

• Refunds are available at ANA airport counters for those who have already obtained their tickets.
• Refunds can be made on the IBEX website up to 10 days after the scheduled departure date of your reserved flight only if the flight is eligible for a fee waiver.

■Refund Amount

Before starting your journey: You will be refunded the entire fare and fee amounts paid.
After starting your journey: You will be refunded the fare and fee amounts for any unboarded sectors.

■Handling Fees

Refund and cancellation fees will not apply upon requesting a refund.

■Refund Period

• (1)Fares permitting reservation changes
  Available within the ticket validity period and up to 30 days thereafter.
• (2)Fares not permitting reservation changes
  Available up to 30 days following the departure date of the reserved flight.

• Please ensure that you make your request within the refund period. Please be aware that refunds are not available after the refund period expires.
• Refunds can be made on the IBEX website up to 10 days after the scheduled departure date of your reserved flight only if the flight is eligible for a fee waiver. Please click here to see which flights are eligible for fee waiver.

Expenses Resulting from Delays/Cancellations Attributable to Force Majeure