The information on this page applies to passengers boarding until May 18, 2026.
Please note that the applicable conditions and terms, etc. vary depending on the boarding date.
Passengers boarding on/after May 19, 2026 are requested to refer to the page above titled [Boarding on/after May 19, 2026].
You can make reservations using any of the means below.
Online Reservation (on IBEX website)
- i. Making/Confirming a Reservation
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You can make a reservation by selecting Seat Availability/Reservations on the homepage.
Reservations can be made at any time of day.
*Once reservations are considered as Duplicated Booking, IBEX Airlines may cancel all of or a potion of a passenger's reservation. - ⅱ. Payment
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After making a reservation online, you can make your payment by selecting Proceed with Purchase on the Reservation detail confirmation screen. You can access the Manage Reservations screen from the homepage by clicking the Manage Reservations/Purchase button.
After completing the reservation, please make your purchase before the respective ticket purchasing deadline. A range of payment options is available to suit your needs such as credit card and convenience store payment. (Please note that payment method restrictions apply for some fares.)
Via the Reservation and Service Center
See here for details regarding the Reservation and Service Center.
At ANA Airport Counters
You can make your payment at ANA counters at each airport.
Via Travel Agencies
Please inquire with the relevant travel agency.
You can make reservations using any of the means below.
Reservations and Ticket Purchase
- When making a reservation, you must provide the passenger's full name in the Roman alphabet, date of birth, and telephone number.
- As a general rule, changes and refunds after purchase must be made through the website or sales outlet where the ticket was purchased.
- One-way, round-trip, connecting, and multi-city reservations are available.
- When booking an itinerary consisting of 2 or more flight segments, such as a round-trip or connecting itinerary, please make your reservation in the order in which you intend to travel.
Reservations cannot be used in a different order from that booked. For example, you cannot use the second flight segment without using the first flight segment. - If you are unable to travel in the order of your reservation, you will need to make a new reservation and purchase a new ticket for the flight segment you wish to use.
In such cases, any refund will be processed in accordance with the applicable refund rules. Thank you for your understanding. - Please complete your payment by the applicable payment deadline based on the fare or payment method.
- After completing your reservation and ticket purchase, please make a note of your Reservation Number or e-Ticket Number. You will need it when checking in.
- If an infant will be traveling, a reservation and ticket issuance are required in advance, regardless of whether the infant occupies a seat. Please include the infant when making your reservation.
- If duplicate reservations are identified, they may be canceled without prior notice.
Online Reservation (on IBEX website)
- Overview
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- To make a reservation through the website or use Online Check-in, you must register your email address.
If you make a reservation through the IBEX website, you will receive email notifications regarding your reservation details and important information about your flight on the day of departure.
*For Customers Without an Email Address
If you do not have an email address, please make your reservation Reservation and Service Center.
On the day of departure, please complete your boarding procedures at the airport counter.
Customers who make reservations through channels other than the IBEX website will not receive automatic email notifications. - If reservation or purchase information is displayed incorrectly when making, purchasing, or viewing your reservation, please turn off your browser's automatic translation feature.
If the automatic translation feature in your web browser (such as Google Chrome) is enabled, information displayed on the screen or your input may be translated or displayed incorrectly.
- To make a reservation through the website or use Online Check-in, you must register your email address.
- i. Making/Confirming a Reservation
-
- You can make a reservation by selecting Seat Availability/Reservations on IBEX website.
One-way and round-trip searches are available. - If you make a reservation through the website, email notifications will be sent after your reservation is completed.
For details, please refer to About Notifications.
- Only connecting itineraries that can be completed on the same day can be searched on IBEX website.
If you wish to book a connecting itinerary with a connection within 24 hours that spans 2 calendar days, please contact the Reservation and Service Center.
- You can make a reservation by selecting Seat Availability/Reservations on IBEX website.
- ⅱ. Payment
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- After making a reservation online, you can make your payment by selecting Proceed with Purchase on the Reservation detail confirmation screen.
- You can access the Manage Reservations screen from IBEX website by clicking Reservation Confirmation.
- After completing the reservation, please make your purchase before the respective ticket purchasing deadline.
- A range of payment options is available to suit your needs such as credit card and convenience store or Pay-easy payment.
(Please note that payment method restrictions apply for some fares.)
- Once you have selected a payment method, it cannot be changed.
If you wish to use a different payment method, please make a new reservation.
Via the Reservation and Service Center
See here for details regarding the Reservation and Service Center.
At ANA Airport Counters
You can purchase tickets at the ANA counter at each airport served by IBEX Airlines.
Via Travel Agencies
Please inquire with the relevant travel agency.