Elderly Passengers

We offer assistance so that older passengers can travel with piece of mind.

Departure Airport

■Airport Wheelchairs

Wheelchairs are available at each airport. Please request one upon reservation as the number available is limited.


■Personal Wheelchairs

You can check in your own wheelchair at the check-in counter.

  • It may not be possible to check in certain wheelchairs due to aircraft characteristics or wheelchair size. Please contact the Reservation and Service Center to confirm upon making your reservation [0570-057-489 (Only available from within Japan) or +81-3-6741-6688; available year round 8:00-20:00 JST].

■Pre-boarding Service

A pre-boarding service is available at the boarding gate. Those wishing to use this service should speak to a member of boarding gate staff in good time.

  • This service may not be available depending on flight status.

On Board

  • Please inform our cabin attendants about the assistance you require.
  • On-board wheelchairs are available so that passengers requiring one can move about the cabin.

Arrival Airport

Those wishing to receive assistance upon disembarkation should wait until they are approached by a member of staff.

Reservation and Service Center free dial0120-686-009 (only available from within Japan)
Available year-round 06:30-22:00 (JST)
  • International numbers:
    Tokyo:+81-3-6741-6688 Osaka:+81-6-7637-6688 Sendai:+81-22-716-6688 Fukuoka:+81-92-771-4650
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