We offer assistance so that older passengers can travel with piece of mind.
Wheelchairs are available at each airport. Please request one upon reservation as the number available is limited.
You can check in your own wheelchair at the check-in counter.
- It may not be possible to check in certain wheelchairs due to aircraft characteristics or wheelchair size. Please contact the Reservation and Service Center to confirm upon making your reservation [0570-057-489 (Only available from within Japan) or +81-3-6741-6688; available year round 8:00-20:00 JST].
A pre-boarding service is available at the boarding gate. Those wishing to use this service should speak to a member of boarding gate staff in good time.
- This service may not be available depending on flight status.
- Please inform our cabin attendants about the assistance you require.
- On-board wheelchairs are available so that passengers requiring one can move about the cabin.
Those wishing to receive assistance upon disembarkation should wait until they are approached by a member of staff.
Reservation and Service Center 0120-686-009 (only available from within Japan)
Available year-round 06:30-22:00 (JST)
- International numbers:
Tokyo:+81-3-6741-6688 Osaka:+81-6-7637-6688 Sendai:+81-22-716-6688 Fukuoka:+81-92-771-4650