We offer assistance so that older passengers can travel with piece of mind.
Departure Airport
■Airport Wheelchairs
Wheelchairs are available at each airport. Please request one upon reservation as the number available is limited.
■Personal Wheelchairs
You can check in your own wheelchair at the check-in counter.
- It may not be possible to check in certain wheelchairs due to aircraft characteristics or wheelchair size. Please contact the Reservation and Service Center to confirm upon making your reservation [0570-057-489 (Only available from within Japan) or +81-3-6741-6688; available year round 8:00-20:00 JST].
■Pre-boarding Service
A pre-boarding service is available at the boarding gate. Those wishing to use this service should speak to a member of boarding gate staff in good time.
- This service may not be available depending on flight status.
On Board
- Please inform our cabin attendants about the assistance you require.
- On-board wheelchairs are available so that passengers requiring one can move about the cabin.
Arrival Airport
Those wishing to receive assistance upon disembarkation should wait until they are approached by a member of staff.
- Inquiries
-
Reservation and Service Center 0120-686-009 (only available from within Japan)
Available year-round 06:30-22:00 (JST)
- International numbers:
Tokyo:+81-3-6741-6688 Osaka:+81-6-7637-6688 Sendai:+81-22-716-6688 Fukuoka:+81-92-771-4650