Inquiries

Reservation and Service Center

Please contact the Reservation and Service Center on the number below to reserve, change, cancel, or request refunds for flights, make waitlisting reservations, or make inquiries regarding fares, receipts, boarding certificates, or regarding other matters.

Tel.: 0120-686-009 (only available from within Japan)
Available year-round 06:30–22:00 JST
International numbers: Tokyo: +81-3-6741-6688
Osaka: +81-6-7637-6688
Sendai: +81-22-716-6688
Fukuoka: +81-92-771-4650

ANA Disability Desk

ANA provides consultation and assistance to those with disabilities and/or illness or injury.

Tel.: 0120-029-377 (only available from within Japan)
Available year-round 09:00–17:00 JST
Fax: 0120-029-366
International numbers: Navi Dial (Call Handling System): +81-570-029-377

Items Left on Board/Damaged Baggage

Please inquire with the arrival airport if you have left something on board or if your checked baggage has been damaged.

New Chitose Airport +81-123-45-5115
Sendai International Airport +81-22-383-4106
Fukushima Airport +81-247-57-1200
Narita International Airport +81-476-33-2300
Chubu Centrair International Airport +81-569-38-8610
Niigata Airport +81-25-275-2454
Komatsu Airport +81-761-22-3711
Itami airport +81-6-6856-9137
Hiroshima Airport +81-848-86-8800
Matsuyama Airport +81-89-973-0611
Fukuoka Airport +81-92-611-0934
Oita Airport +81-978-67-1161

Feedback and Suggestions

We welcome any opinions and suggestions concerning the services offered by IBEX Airlines, and will draw upon your feedback to make improvements going forward.

*For inquiries concerning reservations, receipts, boarding certificates, etc., please contact the Reservation and Service Center.

  • Please be aware that it may take us some time to respond depending on the type of inquiry. We may be unable to respond to all of the feedback and suggestions we receive.
  • Replies from IBEX Airlines will be addressed to customers individually. We kindly ask you not to forward these emails either in whole or in part.
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