Seat Availability Reservation

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Round-trip search is now available for flights departing on or after Tuesday, May 19, 2026.
* For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please make separate one-way reservations.

Reservation Confirmation
Receipts, etc.

For customers with reservations for boarding until May 18, 2026

Reservation Confirmation

Reservation Change, Cancel

Receipt

For Boarding Certificate issuance, please contact the Reservation and Service Center.

For customers with reservations for boarding on/after May 19, 2026

Reservation Confirmation
Reservation Change, Cancel

Receipt

Boarding Certificate

The search system varies depending on your departure date.
For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please check each segment as a separate one-way reservation.

Departure and arrival information

Search

Online Check-In

Online Check-in is available from 24 hours up to 20 minutes prior to your flight departure.

Please have your Reservation Number or e-Ticket number ready.

Online Check-In

Traveling with an unaccompanied child

If a child is traveling alone, they must meet the applicable travel requirements.

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Important Notes When Searching for Reservations Including Passengers with a Disability Certificate

IBEX Airlines offers a disability discount
for one passenger holding a disability certificate and up to one accompanying assistant.

When a reservation includes a passenger with a disability certificate, bookings can be made for up to two passengers in total.
For groups of three or more passengers, please make separate reservations.

＜例＞

Traveling as a party of four
A: Passenger with a disability
B: Accompanying assistant

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Please make two separate reservations

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Confirm

About Compensation Application

Table of Contents

About Compensation Application

■ The cases to cover cost or not

The cases to cover cost
  • If a delay, cancellation or temporary landing occurs attributable to IBEX Airlines.
  • Actual transportation expenses and accommodation expenses will be provided up to an amount determined by IBEX Airlines.
The cases not to cover cost
  • A delay or cancellation due to customer convenience
  • A delay, cancellation or temporary landing attributable to Force Majeure (e.g., bad weather)

■Regarding Your Flight Ticket

If the Amount Paid for the Ticket > the Fare for Regular Public Transportation
Please request a refund for your flight ticket.
The ticket refund will be considered as compensation.
  • If you apply for compensation for the fare for regular public transportation without requesting a refund for your flight ticket, only the fare for regular public transportation will be paid.
If the Amount Paid for the Ticket < the Fare for Regular Public Transportation
Please do not request a refund for your flight ticket.
Instead, apply for reimbursement of the transportation expenses incurred for your alternative transportation.
The transportation expenses incurred for your alternative transportation will be reimbursed.

■Notes on Compensation Applications

Deadline of compensation application
Please apply for the settlement of your expenses within 30 days of the departure date of the reserved flight.
Please note that applications submitted after 30 days will not be covered by compensation.
Coverage of compensation
1. IBEX Airlines pays for compensation up to the total amount 15,000 yen for the cost of the transportation expenses and accommodation expenses.
  • Accommodation expenses and transportation expenses to the accommodation in the event that you are unable to make alternative arrangements to reach the destination on the departure date.
  • Other expenses particularly recognized by IBEX Airlines.
2. If you change to the flight operated by other airline or other ground public transportation services, IBEX Airlines will pay the fare differences regardless of the above.
Notes
  • For information on the handling of your flight ticket, please click here.
  • Transportation expenses other than those between "departure airport and arrival airport" for your ticket cannot be covered.
  • In the case of ground public transportation expenses, only Basic Fare ticket fee and Express ticket fee will be reimbursed.
    （Expenses such as the Reserved Seat ticket fee, the Green Car ticket fee, or the upgraded seat ticket fee of transportation are not covered by compensation, even within the maximum amount.）
  • For Shinkansen with all Reserved Seats, the Reserved Seat ticket fee will be also covered by the compensation.
  • Taxi and rental cars are not included in ground public transportation services.
  • Please note that you will be responsible for any amount deemed to be outside the scope of coverage.
Items required when applying
Receipts are required for application.
Please make your own arrangements for reservations and tickets purchases for ground public transportation, and be sure to receive a receipt.
Period from application to completion
It normally takes 2-3 weeks from application completion to confirmation of the details.
However, it may take more than a month depending on the circumstance such as when many flights are delayed or canceled.
Flight number of the purchased ticket
Customers who purchased tickets from IBEX Airlines and ANA can apply.
When applying, please enter the applicable flight number in the "Flight Number" field.
-　IBEX Airlines tickets（flight numbers starting with FW followed by two-digits）：Please enter a two-digit flight number.
-　ANA tickets（flight numbers starting with NH followed by four-digits）：Please enter a four-digit flight number.
Compensation Application Website

Examples of Compensation Occur

    Example 1: When the transferred flight is rebooked to departs on the next day and accommodation costs are incurred.

翌日の振替便に搭乗するための宿泊費および定期公共交通機関が利用できない場合の空港と宿泊先間の交通費（上限：合計15,000円）をお支払いします。

We will cover accommodation expenses incurred for staying overnight to take the rescheduled flight the following day, as well as transportation expenses from the airport to the accommodation, up to a total of JPY 15,000.
Transportation expenses include travel costs incurred when regular public transportation is unavailable, such as after the last train has departed.


    Example 2: When customers should refund the ticket due to cancellation and the expenses of other ground public transportation services are higher than the ticket fare at the time of purchase.

航空運賃額に加え、元の予約便の出発空港から到着空港までの定期公共交通機関の運賃と航空券との差額をお支払いします。※新大阪から京都駅へ直接行く場合は、新大阪駅から伊丹空港までの移動費用を上限としてお支払いします。

We will cover the fare for regular public transportation from the departure airport to the arrival airport of your original flight.

  • If the Amount Paid for the Ticket > the Fare for Regular Public Transportation, please request a refund for your flight ticket.
    The ticket refund will be considered as compensation.
    • If you apply for compensation for the fare for regular public transportation without requesting a refund for your flight ticket, only the fare for regular public transportation will be paid.
  • If the Amount Paid for the Ticket < the Fare for Regular Public Transportation, please do not request a refund for your flight ticket.
    Instead, apply for reimbursement of the transportation expenses incurred for your alternative transportation.
    The transportation expenses incurred for your alternative transportation will be reimbursed.

Information Required for your Application

  • To apply for compensation, you will need to provide your receipts along with one of the following pieces of information.
  • Customers who purchased tickets from IBEX Airlines and ANA can apply.
  • When applying, please enter the applicable flight number in the "Flight Number" field.
    -　IBEX Airlines tickets（flight numbers starting with FW followed by two-digits）：Please enter a two-digit flight number.
    -　ANA tickets（flight numbers starting with NH followed by four-digits）：Please enter a four-digit flight number.

■ What is a Reservation Number?

The Reservation Number consists of 6 alphanumeric characters and can be found on your e-Ticket Itinerary Receipt, reservation confirmation email, or other relevant documents.

■ What is a Compensation ID?

The Compensation Number is a 9-digit number issued by ANA and can be found in the notification email regarding this website.
The Compensation ID is provided only to customers who purchased tickets from ANA (customers traveling on flights with 4-digit flight numbers).
Customers who purchased tickets from IBEX Airlines (customers traveling on flights with 2-digit flight numbers) should have their Reservation Number ready.

How to Apply

The screens shown may differ slightly from the actual screens.

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Select the language in which you want to view the site and tap "Next".

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Tap "Apply for Compensation".

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  • Please enter the information as indicated on your boarding pass or itinerary.

  • Please enter in kana or alphabet.

  • Select the method for searching customer information*.
    ※Note: Compensation ID is only for customers who purchased from ANA.
    Scroll down.

*The information required for your application varies depending on the boarding date.
Please see here for details.

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Enter the following information:
・Date of the flight
・Airline (FW or NH)
If purchased from IBEX Airlines: FW
If purchased from ANA: NH
・Flight number (2-4 digits)
・Number of customers receiving compensation
For multiple customers, input fields for companions will be displayed.
Enter their information accordingly.
・Tap "Next."

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The compensation details available for receipt will be displayed.
Confirm the details and tap "Next.“
※Note: If there are multiple flights eligible for compensation, select the flight to proceed with.　Select the target flight and tap "Next."

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Select "Japan" as your place of residence.
※Note: IBEX Airlines does not accept "Outside Japan.“
For customers residing outside Japan, compensation will be provided in cash at the airport counter.　Please also check “For Customers Residing Overseas.“
The available compensation methods will be displayed in the compensation receipt section.
Select the preferred compensation method and follow the instructions to input the information.
Scroll down.

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Enter your email address.
If additional information about compensation is needed, we will contact you via the entered email address.
Scroll down.

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Tap "Next“

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When the "Application Complete" screen is displayed, your compensation application is complete.
You will receive an email regarding compensation receipt.
Access the URL provided in the email to receive your compensation.

Customers who purchased tickets from IBEX Airlines and ANA can apply.
When applying, please enter the applicable flight number in the "Flight Number" field.
-　IBEX Airlines tickets（flight numbers starting with FW followed by two-digits）：Please enter a two-digit flight number.
-　ANA tickets（flight numbers starting with NH followed by four-digits）：Please enter a four-digit flight number.
Compensation Application Website

For Customers Residing Overseas

Customers residing outside Japan or without a Japanese bank account or electronic money can be assisted with cash at the airport counter. Alternatively, contact the reservation and information center.

RESERVATION AND
INFORMATION CENTER

Available year-round 8:00-20:00 JST
Tokyo: +81-3-6741-6688
Osaka: +81-6-7637-6688
Sendai: +81-22-716-6688
Fukuoka: +81-92-771-4650

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