We provide assistance for passengers with disabilities and those suffering from sickness or injury so they can travel with peace of mind.
Passengers wishing to receive assistance should call the ANA Disability Desk[0120-029-377 (only available from within Japan) or +81-570-029-377(Call Handling System); available year-round 09:00-17:00 JST] and state the type of assistance required.
Please come to an ANA airport counter with plenty of time to spare.
Passengers for whom one or more of the following applies will require a Medical Information Form (MEDIF) to travel by air:
Wheelchairs are available at each airport. Please request one upon reservation as the number available is limited.
Please check in your wheelchair at the ANA airport counter.
It may not be possible to check in certain wheelchairs due to cargo compartment entrance or other aircraft characteristics, depending on its size and weight (or the type of battery in the case of an electric wheelchair). Please contact the Reservation and Service Center to confirm this upon making your reservation [0570-057-489 (Only available from within Japan) or +81-3-6741-6688; available year-round 8:00-20:00 JST].
Batteries used in electric wheelchairs are subject to air transport restrictions. We will verify the battery specifications at the airport.
A pre-boarding service is available at the boarding gate. Those wishing to use this service should speak to a member of boarding gate staff in good time.
Those wishing to receive assistance upon disembarkation should wait until they are approached by a member of staff.