Seat Availability Reservation

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Round-trip search is now available for flights departing on or after Tuesday, May 19, 2026.
* For itineraries of two or more segments that span Monday, May 18, 2026 and Tuesday, May 19, 2026, please make separate one-way reservations.

Reservation Confirmation
Receipts, etc.

Reservation Confirmation
Reservation Change, Cancel

Receipt

Boarding Certificate

For passengers boarding on or before May 18, 2026, procedures can be completed through the Reservation and Service Center.

Departure and arrival information

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Online Check-In

Online Check-in is available from 24 hours up to 20 minutes prior to your flight departure.

Please have your Reservation Number or e-Ticket number ready.

Online Check-In

Traveling with an unaccompanied child

If a child is traveling alone, they must meet the applicable travel requirements.

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Important Notes When Searching for Reservations Including Passengers with a Disability Certificate

IBEX Airlines offers a disability discount
for one passenger holding a disability certificate and up to one accompanying assistant.

When a reservation includes a passenger with a disability certificate, bookings can be made for up to two passengers in total.
For groups of three or more passengers, please make separate reservations.

＜例＞

Traveling as a party of four
A: Passenger with a disability
B: Accompanying assistant

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Please make two separate reservations

Reservation for two passengers (A and B)
※Disability discount applied

Reservation for two passengers (C and D)

Confirm

Boarding Procedures

Flow from Check-in to Boarding

Please follow the steps below to complete the boarding procedures from check-in to boarding.

STEP 1
Check in

Check in

Please complete check-in online or at a self-service check-in kiosk at the airport at least 20 minutes prior to departure.
Online check-in is available from 24 hours prior to departure.

STEP 2
Check in Baggage

Check in Baggage

If you have baggage to check, please drop it off at a self-service baggage drop machine or at the counter at least 20 minutes prior to departure.

STEP 3
Go through Security

Go through Security

Please touch the 2D barcode on your boarding pass and proceed through the security check.

STEP 4
Board

Board

Please scan the same 2D barcode on your boarding pass used at the security check to board the aircraft.
Please arrive at the boarding gate at least 10 minutes prior to departure.

See Discontinuance of Security Certificate
and Boarding Information

Security Certificate and Boarding Information forms issued at security checkpoints and boarding gates will be discontinued due to the renewal of equipment.
*New equipment will be introduced gradually at each airports.

Security Checkpoint Boarding Gate
Security Checkpoint Boarding Gate

Security Certificate

Security Certificate

The Security Certificate previously issued at security checkpoints will be discontinued due to the updated machines.
Please check your boarding pass for details such as your boarding gate, group number and seat number.

Boarding Information

Boarding Information

Boarding Information slips will not be issued from the new ticket gates.
Passengers who previously were using Boarding Information slips as proof of boarding are asked to instead issue a Boarding Certificate.
A Boarding Certificate can be issued at an ANA airport counter or at the Reservation & Service Center.

■Important: If You Miss Your Flight

Please complete all procedures at least 20 minutes prior to departure and allow sufficient time to pass through security. Please arrive at the boarding gate at least 10 minutes prior to departure.
If you arrive after the deadlines, you will not be allowed to board even if all procedures have been completed.
If you miss your flight, a refund will be processed subject to the prescribed fee. Please note that changes to other flights are not permitted.

What is Online Check-In?

This service allows you to complete check-in and obtain your boarding pass on the website from 24 hours up to 20 minutes prior to departure.
It is available on your PC, smartphone, or tablet.
You will need your email address and reservation number or ticket number to use online check-in.

Important Notes for Online Check-in

  • After completing online check-in, please issue your boarding pass.
    A boarding pass is required to check in baggage and to pass through security and the boarding gate.
  • To change your reservation after online check-in, please cancel online check-in first.
    Online check-in and cancellation cannot be handled by the Reservation and Customer Service Center.
    Please complete these procedures yourself on the website.

Cases Where Online Check-in Is Not Available

Online check-in is not available in the following cases.
Please complete the required procedures at the airport counter on the day of departure.

Cases Where Online Check-in Is Not Available
  • If you do not have an email address
  • If your ticket information cannot be confirmed online
  • If there is a fare difference between the fare paid at purchase and the applicable fare at the time of boarding
  • If you have a reservation for a flight operated by another airline, or a connecting flight from another airline
  • If check-in for your reserved flight has been suspended

Cases Where Online Check-in Is Available but a Boarding Pass Cannot Be Issued

Customers in the following cases can complete online check-in; however, please collect your boarding pass at the airport counter on the day of departure.

Cases Where Online Check-in Is Available but a Boarding Pass Cannot Be Issued
  • Customers traveling with a disability discount
    Customers who purchased tickets via the website or the Reservation and Customer Service Center are required to present a valid certificate at the airport counter.
  • Children traveling alone or customers requiring assistance
    • 　-Customers requiring assistance at the airport, such as wheelchair users
    • 　-Children aged 2 to under 8 traveling without a companion aged 12 or older
    • 　-Customers using the Kids Flight service (unaccompanied minors)
    • 　-Customers required to present supporting documents

How to Use Online Check-in

See Online Check-in Instructions

Operation 1

On the online check-in page, enter the passenger name and Reservation Number or e-Ticket Number to search for your reservation.

Operation 2

Please confirm your reservation and select [Online Check-in].

Operation 3

You are required to register an email address when completing online check-in.
Please enter your email address and select [Next].

  • You may be asked to enter your email address even if it was registered at the time of booking.
Operation 4

If you have not selected a seat, please select your seat.

Operation 5

Review your reservation details and complete online check-in by selecting [Online Check-in].

Operation 6

After completing check-in, select [Issue Boarding Pass].

  • If you choose to receive your boarding pass by email, it will be sent to your registered email address.
  • If you choose to display your boarding pass in a browser, please save the screen or take a screenshot.
Operation 7

Please select how you would like to receive your boarding pass.

Operation 8

Select [Print]. A PDF boarding pass will be displayed.
Please save the screen or take a screenshot.

Operation 9

Select [Receive via Email]. Your boarding pass will be sent to your registered email address.

How to Cancel Online Check-in

Operation 1

Enter the passenger name and Reservation Number or e-Ticket Number to search for your reservation.

  • If you have checked baggage, please inform a staff member at the airport before proceeding.
Operation 2

Please select [Cancel Online Check-in] on the check-in status screen.

Operation 3

After canceling online check-in, please confirm that the status is displayed as [Not Checked In] on the check-in status screen.

How to Request a Refund after Online Check-in

Operation 1

On the check-in status page, select [Reservation Details] at the bottom of the screen to proceed with the refund.

Operation 2

Review the details and select [Cancel].
You can also access this option from the menu in the top right corner.

Operation 3

The refund process is now complete.
After completing the process, you will no longer be able to view your reservation via the reservation search.

Operation 4

Refunds can also be processed from [Reservation Confirmation] on the IBEX Airlines homepage.

■Connections

Online check-in may not be available for some itineraries.
If you are connecting to a flight operated by an airline other than IBEX Airlines, please complete the required procedures with the operating airline for your connecting flight.

Other Information

  • Reservation details are required for online check-in (passenger name and Reservation Number or e-Ticket Number).
    Please make sure to keep a note or screenshot of your reservation details at the time of booking.
  • You can confirm your reservation details in the email sent at the time of ticket purchase or after purchase.
    The Reservation Number is a 6-character alphanumeric code, and the e-Ticket Number is a 13-digit number starting with 205.
    If you have forgotten your reservation number, please contact the Reservation and Service Center after confirming your date of travel, flight number, and full passenger name.

Airport Standby

If your preferred flight is fully booked, you may apply for standby using the [Standby Request] service.
* For IBEX Airlines reservations, standby is available for BASIC Fare and IBEX Biz (corporate fares).
If you wish to use standby, please follow the steps below.

STEP 1 Check in for your reserved flight

Check in for your reserved flight

Please complete online check-in for your reserved flight before applying for standby.
Check-in for your reserved flight is also available at a self-service check-in kiosk or at the airport counter.

STEP 2 Apply for standby via the online check-in page

Apply for standby via the online check-in page
  • Standby requests can be made from 0:00 on the day of departure until 20 minutes prior to the departure time of your desired flight.
  • From the online check-in page, open “Check-in Status” and apply via [Standby Request].
  • No standby number will be issued after completing your request.
    You can check the standby status on the online check-in page for your reserved flight.

Conditions for Standby Request

  • Applicable fare eligible for standby* and a one-way reservation*
    * For IBEX Airlines reservations, standby is available for BASIC Fare and IBEX Biz (corporate fares).
  • Check-in for your reserved flight has been completed
  • The requested flight departs on the same day and earlier than your reserved flight
  • The requested flight departs from the same airport and terminal as your reserved flight
  • No standby request has been made for another flight
    (Multiple standby requests cannot be made at the same time. Please apply one flight at a time.)
  • Baggage has not been checked in for your reserved flight

See Cases Where
Standby Is Not Available

Standby requests for airport standby are accepted online or at the airport counter; however, some restrictions apply.
Customers who are not eligible for standby are as follows:

Cases Where Airport Standby Is Not Available Additional Information
Customers holding fares not eligible for standby -
Customers with itineraries including two or more flight segments in a single reservation (e.g., round trips or connecting flights) -
Standby for flights departing from or arriving at a different airport than the reserved flight -
Standby for flights departing from a different terminal than the reserved flight -
Customers who purchased tickets through a travel agency Standby requests can only be made at the airport counter.
Customers requiring assistance After obtaining a boarding pass at the airport counter on the day of departure, standby requests can be made online or at the counter.
Customers who have purchased a seat for baggage or an extra seat -
Standby requests for only some passengers in a multi-passenger reservation Standby requests can only be made at the airport counter.
Group customers* -
Customers holding reservations that include international flights* Standby requests can only be made at the airport counter.
  • No fares are eligible for standby on flights operated by IBEX Airlines.

STEP 3 Go through security using the boarding pass for your reserved flight

Go through security using the boarding pass for your reserved flight
  • Please scan the boarding pass for your reserved flight at the security checkpoint.
  • If you have checked baggage, please speak to a staff member before proceeding through security.
    You will carry your checked baggage with you when passing through the security checkpoint.

STEP 4 If a seat becomes available, obtain a boarding pass for the new flight

Standby results
  • Standby results will be announced from 20 minutes prior to departure.
    You can check the results via email, on the website, or on digital signage near the boarding gate.
    • Customers from canceled flights may be given priority.
  • Once a seat is assigned, your original reservation will be automatically canceled.
    No cancellation procedure is required.
  • After confirming that a seat has been assigned, please issue your new boarding pass on your smartphone or other device.
  • If you have difficulty completing the process or have checked baggage, please contact a staff member.
  • After completing the procedure, please proceed through the boarding gate at least 10 minutes prior to departure.

See Example of Digital Signage Display

Example of Digital Signage Display

If a Seat Is Not Available

  • If you board your reserved flight, no further procedures are required as check-in has already been completed.
  • If you have checked baggage, please inform a staff member at the boarding gate for your reserved flight before boarding begins.
  • If you wish to request standby for another flight, you will need to apply again.
    Standby requests are limited to flights departing on the same day and earlier than your reserved flight.

Domestic Connections

The time required when connecting to other flights is listed below.

Domestic ⇔ Domestic (IBEX/ANA/ADO/SNJ/SFJ/ORC flights)
Osaka Itami Airport At least 25 minutes
Other Airports Served by IBEX At least 20 minutes
  • Boarding procedures cannot be carried out for connecting flights for airlines other than those above.
    • For connecting flights involving the JAL Group, FDA, or AMX, we can only accept the baggage transfer, provided there is a minimum connection time of 30 minutes. Please complete the check-in procedures with each respective airline. However, for valuables, fragile items, pets, firearms and ammunition, swords, or baggage subject to declared value charges, you must collect your items at the connecting airport and recheck-in them at the operating airline's counter.
  • Baggage can be checked in up to a maximum of 3 sectors. Please present tickets to your final destination at a baggage drop counter.
  • Boarding procedures must be required at the ANA airport counter or the ANA self-service check-in machine if you board an ANA, ADO, SNJ, SFJ or ORC operating flight in the same itinerary or have made reservations for connecting flights separately.
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