Payment Methods:
ATM Payment via Pay-easy

• Guide to ATM Payment via Pay-easy
• How to Use Pay-easy

Guide to ATM Payment via Pay-easy

• Pay-easy payments can be made using cash or a cash card at a Pay-easy-enabled ATM.
• Payments can be made at Pay-easy-enabled ATMs operated by Mizuho Bank, Sumitomo Mitsui Banking Corporation, MUFG Bank, Resona Bank, and Japan Post Bank.
  * You will be redirected to an external website (Japanese only). The privacy policy and terms of use of the destination website shall apply.
• For details such as ATM locations and applicable service fees, please check with each financial institution before use.
  (ATMs located in convenience stores and other similar locations cannot be used.)
• Please complete payment by the deadline shown on the IBEX website reservation completion screen or in the confirmation email.
• The payment number displayed at the time of reservation is required to complete payment.
  After selecting Pay-easy on the IBEX website, please print the payment information, display it on your smartphone screen, or make a note of the payment number before proceeding with payment.

<Payment Period>

• Payment at a Pay-easy-enabled ATM must be completed within 48 hours after making your reservation.
  As the payment deadline may differ depending on the fare, please complete payment by the deadline shown on IBEX website reservation completion screen or in the confirmation email.
• Pay-easy payment cannot be selected for payments made within 72 hours prior to the departure time of the first flight segment in your reservation.
• Payment cannot be made for reservations after the payment deadline has passed. Please make a new reservation.

<About Receipts>
Please issue your receipt via IBEX website.

<After Payment>
You can print your e-Ticket Receipt from Reservation Confirmation on IBEX website.
The ticket number and reservation number shown on the e-Ticket Receipt are required for Online Check-in and check-in procedures.
* Please note that it may take some time for your payment to be reflected after completion.

Points to Note

• Instructions on the payment terminal may be available in Japanese only.
• Reservations cannot be changed at terminals.
  Please make changes before using this service.
• Reservations for which another payment method has already been selected, including waitlisted reservations, cannot be handled.

Changes and Refunds

Available Actions After Pay-easy Payment
	IBEX Website	Reservation and Service Center
Changes	IBEX Website×	Reservation and Service Center〇
Refunds A bank transfer fee will apply.	IBEX Website×	Reservation and Service Center〇

<Changes After Payment>
Changes can be made through the Reservation and Service Center or at an airport counter. Changes cannot be made via the website.
Any fees associated with additional payment or refunds due to fare differences shall be borne by the customer.

<Refunds After Payment>
Refunds can be processed through the Reservation and Service Center or at an airport counter. Refunds cannot be processed via the website.
Refunds will be transferred to the bank account designated by the customer.
Please allow approximately 2 months for the refund to be processed.
Any bank transfer fees for refunds shall be borne by the customer.
However, bank transfer fees for refunds due to cancellations caused by reasons attributable to IBEX, such as aircraft malfunction, shall be borne by IBEX.

How to Use Pay-easy