Feedback and Suggestions
We welcome any opinions and suggestions concerning the services offered by IBEX Airlines, and will draw upon your feedback to make improvements going forward.
- We will reply to your comments and suggestions by email. Please be aware that it may take us some time to respond depending on the type of inquiry. Also, we may not be able to respond to all the opinions and requests we received.
- We will reply to any inquiries made at the weekend or on national holidays on the next working weekday or thereafter.
- Replies from IBEX Airlines will be addressed to customers individually. We kindly ask you not to forward these emails either in whole or in part.
- You may not receive our emails properly if your device is set to receive those from specified domains only. Please ensure that you can receive emails from the "@ibexair.co.jp" domain name.