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Online Check-In

Online Check-In

Boarding Procedures

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Online Check-In

What is Online Check-In?

Online Cheick-In is a service that allow you to check in and get your tickets issued from 24 hours to 20 minutes prior to the departure of your flight.
(You can use your PC, smartphone, or tablet etc.)

Cases in which Online Check-In is unavailable

Online check-in is not available if any of the following in applies. Please complete the necessary procedures at an ANA airport counter.
① Passengers using the Disability Discount Fare

  • Passengers who provide the necessary booklet showing eligibility for the discount upon ticket purchase at the ANA airport counter or travel agency can use online check-in.
② Passengers traveling with children or requiring assistance
  • Passengers requiring boarding assistance (e.g., wheelchair users)
  • Passengers using the Kid’s Flight service
③The fare at purchase is different from the applicable fare at check-in

  • You cannot change your reservation after checking in online. Please change your reservation after canceling check-in temporarily.
  • You cannot check in online or cancel online check-in via the Reservation and Service Center. Please complete the procedures by yourself.

How to complete online check-in

1. Reservation/Purchase/Seat Reservation

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You will be required confirmation number to check in online. Please be sure to take a note of it.

  • When you check in online with reservation number, you will be required the last 4 digits of credit card used for purchase or confirmation number,

2. How to check in online and issue a boarding pass

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You can use the online check-in service from 24 hours prior to the departure of your flight. Please check in online and issue your boarding pass no later than 20 minutes before the departure.

  • You will be required your reservation record (flight date, flight number, name, and confirmation number or reservation number) to check in online
  • The departure time means the time when the plane starts to move.

3. Going through Security

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Please go through Security with scanning your mobile boarding pass (2D barcode) no later than 20 minutes prior to the departure time.

  • If you have check-in baggage, please check it in at ANA BAGGAGE DROP or at the ANA baggage drop counter. ANA BAGGAGE DROP cannot be used before checking in online. Please use it after checking in online.

4. Boarding

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Please go to the Boarding Gate no later than 10 minutes before the departure time.

  • Please scan your mobile boarding pass (2D barcode) which used at Security on the ticket gate to board at the Boarding Gate.

    • Domestic Connections

    You can board up to 3 sectors using online check-in if the connecting itinerary is within the same reservation. Please scan your mobile boarding pass (2D barcode) to the final destination at Security.

    • Online check-in is not available for some cases.

    Web screen of online check-in

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    Please be sure to take a note of your confirmation number when you purchase the flight tickets.

    • You cannot get the confirmation number via the Inquiry Form. Please contact the Reservation and Service Center or check in online with reservation number.
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    You can check in online from 24 hours to 20 minutes prior to the departure of your flight.

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    Enter your flight date, flight number, confirmation number or reservation number, and passenger name.

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    When checking in online with reservation number

    When you check in online with reservation number, you will be required the last 4 digits of credit card used for purchase or confirmation number,

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    Reserve your seats.

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    Confirm your flight detail.

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    Complete online check-in.

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    Send your tickets by e-mail or print it.

    • You may not receive our emails properly if your device is set to receive those from specified domains only. Please ensure that you can receive emails from the "@121.ana.co.jp" domain name.
    • You can add your mobile boarding pass to Apple's Wallet application for iPhone.

    ＜Attention＞

    • You will be required your reservation record (flight date, flight number, name and confirmation number or reservation number) to check in online. The confirmation number is displayed when you purchase your flight tickets. Please do not forget to take a note of it. (The confirmation number is 9 digits.)
      You can confirm your confirmation number at the reservation detail page if you forget it. You will be required flight date, flight number, reservation number and name.
      If you forget your reservation number, please contact the Reservation and Service Center (0570-057-489; available year-round 08:00-20:00 JST).
    • You can obtain your mobile boarding pass (2D barcode) after checking in online. Please scan it on the reader at Security and Boarding Gate.
    • You cannot change your reservation after checking in online. Please change your reservation after boarding the flight for which you have checked in online or canceling check-in temporarily.
    • You cannot check in online or cancel online check-in via the Reservation and Service Center. Please complete the procedures by yourself.
    • Online check-in is not available if you are required to submit any certificates. Please come to an ANA airport counter.
    • Please go through Security no later than 20 minutes before the departure of your flight.
    • Self-service Check-in Machines will be removed sequentially.

    Passengers Who Must Carry Out Procedures at the Airport

    Passengers have not yet completed their flight reservation, ticket purchase, and seat reservation, and those requiring assistance must carry out procedures at the airport.

    1. Before Going to the Airport

    Upon arrival at the airport, please complete boarding procedures at a counter or by using a self-service check-in machine.
    Please see here for information on self-service check-in machines.

    • Passengers requiring assistance
      Those requiring assistance, such as wheelchair users or those using Kid's Flight, must carry out procedures at an airport counter.
      See here for details

    2. By 20 Minutes Before the Departure Time / Check In Baggage

    Please finish checking in your baggage no later than 20 minutes before the flight departure time.
    (If you do so after this time, you may be unable to board your flight.)

    By 20 Minutes Before the Departure Time / Check In Baggage

    3. By 20 Minutes Before the Departure Time / Go through Security

    By 20 Minutes Before the Departure Time / Go through Security

    4. By 10 Minutes Before the Departure Time / Boarding Gate

    By 10 Minutes Before the Departure Time / Boarding Gate
    By 10 Minutes Before the Departure Time / Boarding Gate

    Domestic Connections

    The time required when connecting to other flights is listed below.

    Domestic ⇔ Domestic (IBEX/ANA flights)
    Itami Airport At least 25 minutes
    Other Airports Served by IBEX At least 20 minutes
    • Boarding procedures cannot be carried out for connecting flights for airlines other than those above.
    • Baggage can be checked in up to a maximum of 3 sectors. Please present tickets to your final destination at a baggage drop counter.
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